Shipping & Returns
NDEORA DELIVERY AND RETURNS
Delivery Times
Republic of Ireland: All orders placed before 3pm are shipped the same day. Indeora offer free delivery on all orders in Republic of Ireland above €29. All deliveries are within 2 to 3 working days, where this is practical.
United Kingdom: Charges will apply to delivery within the UK. All deliveries will be processed within 3-5 working days where possible.
Mainland Europe: Charges will apply to delivery within mainland Europe. All deliveries will be processed within 7 working days where practical but will depend on destination country.
All products on our site are subject to availability and delays may sometimes occur that are outside of our control. Notifications will appear onsite if stock is being purchased as a pre order.
When you purchase on our site we will send you a quotation and any products not available at the time of your order will be sent as soon as possible – as soon as they roll off the line!
Damaged/ Rejected Goods
We recommend you inspect all goods received within a reasonable time after their receipt. You’ll be deemed to have accepted the goods within 7 days after their receipt unless you notify us at info@indeora.com that the goods are rejected. (This does not affect your statutory rights).
If you have not notified us as above, we’ll consider the products as being of satisfactory quality and fit for purposes, and may not to be able to provide you a return at a later date.
We want you to receive your goods in perfect condition. If goods purchased through this website have been received damaged, we will refund or exchange them, if you return them to us, with their original packaging within 7 days of receiving them. Retuned goods must be sent to;
Indeora, c/o RETURNS DEPT, Indeora, Autofulfil, Unit B3, Deerpark Industrial Estate, Oranmore, Co. Galway, Ireland.
All goods returned within the allowable period must have their product safety seal in place. Any good returned with a broken or damaged seal on the product will not be eligible for a refund.
Returns Procedure
The Customer must return items within 7 days of receipt to: Indeora RETURNS, c/o Autofulfil, Business Park, Oranmore, Co. Galway, Ireland.
Where the rejection of the goods is due to a defect or discrepancy in the order, you’re entitled to a full refund or replacement.
The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to Indeora before the refund or replacement can be issued. When returning items we’d recommend you hold on to proof of postage as we cannot take responsibility for any parcels that might get lost in transit to us.
Order Cancellations
Cancellations are accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot then cancel it , and the order will be considered valid and you, the Customer will remain liable for the full payment.
Please make any cancellations by phone to +353 (01) 7030434.